Case Studies
Measurable Results. Repeatable Growth.
Every SIG engagement is measured against hard outcomes. These case studies represent the kind of transformation that becomes possible when one operator owns the entire revenue chain.
Book a Revenue AuditFrom 2% to 8.8% Donor Conversion. 62% Lower Cost Per Donor.
Challenge
Manual outreach yielding 2% conversion with no visibility into why 98% of prospects were not converting. Cost per donor was unsustainable for the organization's growth targets.
Intervention
SIG installed a full-funnel donor acquisition system with intent-based lead generation, scripted telesales, live QA scorecards, and weekly director reporting on every stage of the pipeline.
Outcome
340% increase in donor conversion rate. 62% reduction in cost per donor. Predictable monthly donor acquisition pipeline established for the first time.
Conversion Uplift
CAC Reduction
QA Pass Rate
To Deployment
"SIG replaced guesswork with a system. Our donor pipeline is now predictable."
Close Rate from 8% to 23%. Retention Improved 41%.
Challenge
Outsourced call center with no quality oversight. Close rates were declining, compliance issues were surfacing, and the client had no visibility into what was happening between lead and close.
Intervention
SIG deployed trained agents with compliance-led scripting, real-time QA scorecards, and retention workflows. Every call was recorded and reviewed within 48 hours.
Outcome
Close rate tripled from 8% to 23%. QA pass rate reached 94%. Policy retention improved 41% through automated churn prevention workflows.
Close Rate
QA Pass Rate
Retention Uplift
Call Compliance
"For the first time, we can see exactly what happens between the lead and the close."
89% Retention. 3.2x New Member Acquisition.
Challenge
Fragmented vendors managing acquisition and retention separately. No unified reporting. Member retention had dropped to 67% with no clear diagnosis of why members were leaving.
Intervention
SIG consolidated acquisition and retention under a single revenue chain with unified reporting, scripted onboarding calls, and automated churn prevention workflows.
Outcome
Member retention rose from 67% to 89%. New member acquisition increased 3.2x. For the first time, leadership could see the full member lifecycle in a single dashboard.
Retention Rate
Acquisition Growth
Reporting Line
Lifecycle Visibility
"One operator, one reporting line, full accountability. That is what changed everything."
Aggregate Client Outcomes
Avg ROI Improvement
Avg CAC Reduction
Avg QA Score
Avg Retention